To ensure that your selected furniture and home goods are delivered safely and efficiently, our company uses different shipping methods. Furniture is transported via logistics shipping, while home goods are delivered via express delivery. Some items can be picked up at the [Wan Chai Hopewell store / Lok Fu Plaza store]. Given that these two transportation methods are different, shipping fees will be calculated separately. Therefore, to ensure accurate shipping fees and avoid the hassle of "more refunds, less payments" later, please submit separate orders for furniture and home goods. Due to platform website system limitations, our company's shipping fee rules for Hong Kong cannot be fully synchronized, and the shipping fees displayed by the system are for reference only. After placing an order, customer service will manually calculate the actual shipping fees and contact you for confirmation (more refunds, less payments). The final shipping fees will be based on the "Service Guide" below. Thank you for your understanding!

 

Specific item descriptions are as follows:

【Home Goods or Curtains】Shipping Details (Express Delivery)

First 1KG HKD30, subsequent 1KG HKD10
1. Collection standard: sum of three sides less than 150cm, single side less than 80cm, single item within 60kg, within 0.36 cubic meters, heavy-to-foam ratio: 6000. An additional charge of HKD150/item will apply for oversized items.

【Home Goods/Curtains】Delivery Time:
1. Delivery cycle for curtains is 4 to 5 weeks.
2. For in-stock home goods, orders will be dispatched from our mainland China warehouse via express delivery within 48 hours of placing the order.
3. Delivery to Hong Kong is estimated to take approximately 5 to 10 working days. Actual delivery time may be affected by weather conditions, customs clearance processes, logistics company arrangements, etc. The courier company will contact you in advance before arranging delivery.
Note: To avoid delivery delays, please ensure the reserved Hong Kong area code phone number is accessible.

【Home Goods/Curtains】Upstairs Delivery Service:
1. Must have an elevator available for the entire journey, no stairs, steps, or ramps outdoors.
2. Goods must fit into the elevator, and receipt allows for the use of a forklift.
3. The delivery vehicle must be able to park downstairs/in the parking lot, and the road surface must not be on a slope.
4. Single item chargeable weight ≤30kg, longest single side ＜150CM, sum of three sides ＜310CM.
Note: The above conditions must be met, otherwise upstairs delivery service cannot be provided.

【Home Goods】Store Pickup Details

Currently, some home goods support online pickup at the [Wan Chai Hopewell store / Lok Fu Plaza store], meaning "order online, pick up offline". If the product page indicates "pickup available", then the item can be picked up at the store. If not, it will be shipped from the warehouse via express delivery.
Wan Chai Hopewell StoreAddress: 5/F, Hopewell Centre, 15 Kennedy Road, Wan Chai, Hong Kong; Tel: 3590 4275 ; 3590 4276
Lok Fu Plaza Store Address: Whole of 1/F, Zone B, Lok Fu Plaza, 198 Junction Road, Lok Fu, Wong Tai Sin District, Hong Kong;Tel: 3596 7567
Business Hours: Monday to Sunday 11:00 - 21:00

 

【Furniture】Shipping Details (Logistics Transport)

The delivery date for furniture will be arranged based on real-time warehouse inventory and logistics scheduling after the order is placed. We will inform you of the earliest delivery time via email after the order is confirmed. Typically, it is expected to take 2 weeks or more. For some furniture items requiring commercial inspection, the delivery time may extend to 3 weeks or more. If you wish to know the specific delivery cycle for a particular item in advance, please feel free to email our customer service staff for inquiries. Thank you.

1. 【Furniture】For total product amount of HKD2,000 or more (NITORI's own logistics), the delivery fee standard per order is as follows:

ABCD Zone Shipping Fee
Weekdays: HKD250
Saturdays: HKD350

Zone A North District, Yuen Long District, Tai Po District, Tuen Mun District, Tsuen Wan District, Kwai Tsing District, Sha Tin District
Zone B Sham Shui Po District, Wong Tai Sin District, Kwun Tong District, Kowloon City District, Yau Tsim Mong District, Sai Kung District
Zone C Eastern District, Southern District, Wan Chai District, Central and Western District, Central Pier, Western District Whitty Street Pier
Zone D Tung Chung

Zone E Discovery Bay Shipping Fee
Weekdays: HKD350
Saturdays: HKD450
※ For areas not listed in ABCDE, please inquire with staff via email for a quote. 

2. 【Furniture】For total product amount less than HKD2,000 (NITORI's own logistics), the delivery fee standard per order is as follows:

①ABCD Zone Shipping Fee → Weekdays: HKD450; Saturdays: HKD550

E Zone Discovery Bay Shipping Fee → Weekdays: HKD550; Saturdays: HKD650

②Wan Chai Hopewell Centre Store Pick-up (Pick-up address: Wan Chai Distribution Centre: 5/F, Hopewell Centre, 15 Kennedy Road, Wan Chai, Hong Kong)

③If dimensions are ＜150*61*91cm/25kg (GOGOX logistics can also be chosen), the delivery fee standard per order is as follows:

ABC Zone Shipping Fee
Weekday parking lot pickup: HKD200; Weekday doorstep delivery: HKD300

D, E Zones (and Ma Wan) Shipping Fee --No doorstep delivery
Weekdays: Actual shipping fee

Note: No installation service; no old furniture disposal service; self-pickup required at parking location near the drop-off point. An additional HKD100 will be charged for doorstep delivery (no doorstep delivery service for D and E zones).

No doorstep delivery service for 3 or more stairs/steps or distance greater than 50 meters from parking location.

Please refer to the service guide below for specific details↓↓↓

【Furniture】Service Items Q&A for Orders ≥ HKD2000

Q: Can I specify a delivery time on the day?
A: We apologize, but this service is not currently available. You will be notified of the delivery time slot in advance.

Q: How are fees charged for unboxing or installation services?
A: Unboxing and installation services: HKD200 per item. Installation services are not available for orders under HKD2000.

Q: How is the upstairs fee charged for buildings without direct elevator access?
A: For buildings without direct elevator access, an upstairs fee of HKD60 per floor per item applies. The number of floors cannot exceed 10.

Q: Is a handling fee charged if an order is cancelled?
A: Yes, a handling fee will be charged.
① If the order is cancelled within 10 days before delivery, an administrative fee equivalent to the delivery fee for that order will be charged (i.e., the delivery fee paid in the order will not be refunded).
② If the product has been delivered within 15 days: If it is unopened and does not affect secondary sales, the delivery fee for this order (i.e., the delivery fee paid in the order will not be refunded) + HKD500 per order will be charged.
If it has been opened, the delivery fee for this order (i.e., the delivery fee paid in the order will not be refunded) + HKD500 per order + 10% of the product's selling price will be charged.

Q: How is the storage fee charged?
A: Storage fee: HKD20 per day per CBM.
Storage location: Local warehouse
Storage period:
① Shortest delivery date + 14 days to longest 90 days (limited to some imported products)
② Not available on the day or delayed due to customer reasons to longest 90 days

Q: How is the old furniture disposal fee charged?
A:Recycling is limited to furniture of the same type, quantity, and volume as purchased in the order: HKD200 per order, additional HKD150 per item (Note: Old furniture disposal fee does not include dismantling), not applicable to locations with stairs; for orders under HKD2000,old furniture disposal service is not provided

Q: Are parking fees and long-distance pushing fees charged?
A: Parking fees are not charged. However, for pushing distances over 200mor special circumstances such as stairs along the way, advance confirmation is required.Charging standard: Please inquire with staff.

Q: If re-delivery is required, will the delivery fee be charged again?
A: Yes, the regional delivery fee will be charged again. Charging scenarios: ① Customer is unable to sign for delivery on the scheduled day and requires rescheduling. ② Rescheduling occurs within 10 working days before the delivery date (excluding holidays and public holidays).

Q: Can I specify in-store pickup?
A: For [Furniture], pick up at Wan Chai Distribution Centre, address: 5/F, Hopewell Centre, 15 Kennedy Road, Wan Chai, Hong Kong; for [Home Goods], you can choose to pick up at theHong Kong Wan Chai Hopewell store orLok Fu Plaza store.Wan Chai Hopewell storeaddress: 5/F, Hopewell Centre, 15 Kennedy Road, Wan Chai, Hong Kong;Lok Fu Plaza store address: Whole of 1/F, Zone B, Lok Fu Plaza, 198 Junction Road, Lok Fu, Wong Tai Sin District, Hong Kong. (Specific categories of goods available for self-pickup are subject to the options on the product page. If there is no corresponding option, self-pickup is not supported.)